If done correctly, a heavy-duty tow job should appear seamless at a distance. However, there are several moving parts involved in executing everything successfully, pun intended. So much goes into the process that trained professionals have dedicated entire courses just to truck transportation. In fact, experts estimate the curriculum reflects about 10 years’ worth of firsthand hands-on towing experience. On average, these kinds of classes include lessons on compound layups, advanced winching, how mechanical advantage can impact line load, and so much more.
Regardless of the specific technique or procedure at hand, though, safety should always take the top priority. And we’ve broken that down into the following three components:
- Survey the Scene
Realistically, it’s not possible to sit down and learn everything about tow safety in one go – but, you absolutely can strive to account for as much as possible before acting. As an operator, each call you receive will be unique and surrounded by different circumstances. So, it’s likely you might encounter curveballs and foreign territory on a regular basis– but, that’s why it’s vital to keep a clear head and think on your feet at all times.
As soon as you arrive at the scene of a roadway incident, you should park on the shoulder and survey the scene. Try to keep a written record of all your observations and, if possible, you should reference a pre-printed checklist for added reassurance and security. This way you don’t accidentally overlook or forget something and have something to consult when requesting the appropriate equipment and personnel for the job.
- Calculate Resistance
It’s incredibly crucial to calculate the correct level of resistance of the load, so you can determine the level of force you need to employ when towing. Luckily, you can access various resistance calculators online and through the App Store. However, you should know how to differentiate and add together each type of resistance. Rolling resistance is the force required to move a rolling object, while mire resistance involves wheels lodged or sunken into the mud. Gradient resistance refers to the force of gravity and damage resistance considers the force of resistance from impaired vehicles. When working out the total resistance, you should first figure out the load’s static weight, then calculate the surface resistance (which varies depending on whichever resistance value is the highest). Afterward, you have to decide whether you need to add or subtract the gradient resistance.
- Brush up on Operational ‘Musts’
Once you’ve completed the above steps, you’re on your way. Now, all that’s left to do is communicate with your team. You should work out who’s in charge at the scene and delegate responsibilities accordingly – who all needs to be informed? What will you tell fellow operators at the scene or the folks back at the shop? Don’t forget to assign someone the task of contacting the customer. Most importantly, don’t be afraid to admit you don’t know something. In this business, there are always risks and margins of error—so, avoid speaking authoritatively about unknown factors or questions. The last thing you want to do is make false promises to the customer.
In the end, all you need to do is call Ward’s Wrecker Service. For over 50 years, Ward’s has been around the block, over the bridge, and down the road more than a few times. We strive to offer the lowest rates possible while giving the highest standards you can find on the local service market. We augment our low-cost, high-end service with fast response, 24-hour customer support, and a team of dedicated and well-versed specialists for your needs. Call Ward’s Wrecker Service today at (601) 948-1310 or, if you prefer, use our Contact form https://wardswreckerservice.com/contact/.